Customer reviews

Adding a review

1. Go to Collections and click Reviews.
2. Click Add review.
3. At the top, enter the customer's name, and optionally Place or job title (for example Bristol or Owner, Johnson's Bakery).
4. Under Name on the website, choose how the name will appear. Next to each option you can see straight away what it looks like:
   • Full name: for example Anna Smith.
   • First name and initial: Anna S. The full name then stays in the CMS only.
   • Anonymous: no name is shown with the review.
5. A photo (a portrait or the customer's logo) is optional. Drag the file onto the box with the dotted line, or choose it with File manager.
6. Give the score: click a star. If you click the left half of a star, it becomes a half star (for example 4.5). No score? Leave the stars empty or click No score; then only the text appears on your website.
7. Type or paste the review itself (max. 1000 characters). A heading above it is optional.
8. Short quote is for sliders and small blocks (max. 160 characters). If you leave it empty, the CMS automatically uses the start of the review.
9. Under Origin and tags, enter the date and the source (your own customer, Google, Trustpilot, Facebook, Kiyoh, …). If the review is online somewhere, add the link under Link to the review. Use tags to group reviews, for example by service (Painting, Maintenance): your website can then show the matching reviews with each service. See Using tags.
10. Under Consent, tick May be shown on the website (see below).
11. Click Save draft and then Publish at the top right.

Consent

A customer's name and photo are personal data. That is why you can only publish a review with the May be shown on the website box ticked. Tick it if the customer gave permission, or if the review is already public (for example on Google) and you fill in the source. Without the tick you can still save the review as a draft.

Our reply

Want to respond to a review? Fill in Our reply, for example a thank-you. This is optional. Whether and where your reply appears on your website is determined by your design.

The list of reviews

• At the top you see the average and how many reviews there are for each number of stars. Only the reviews that are on your website are counted.
• Filter by number of stars, source or tag, or search for a word.
• Order: drag a review to a different place and then click Save order. With the keyboard: select a review with Tab and move it with Alt + arrow keys. You cannot drag while filtering or searching.
• On or off: the switch below a review takes it off your website. The review is kept; switch it back on and it is shown again.
• An orange Draft means: not published yet. No consent: the May be shown on the website box is not ticked yet. A star at the top right: featured, for example for your homepage.
• Click a review (or the pencil) to edit it. The bin icon moves it to the Trash for 30 days.

Reviews in your newsletter or in a link

In a newsletter, click Place an item and choose Review (one review featured) or Review score (your average with stars, of all reviews or of one tag). In a text, you can link to one review: choose Collection item and then Reviews. Both go to your reviews page. Reviews that are switched off or still a draft are left out.

Multilingual website?

Your customer's words (heading, review and quote) are not translated automatically: a review stays as the customer wrote it. If you do want a translation, enter it yourself in the other language. Place or job title and Our reply are translated automatically.

No Reviews in your menu?

Reviews are not included as standard. Your website also needs to be able to show them. Contact Windkracht if you would like to use them.