Viewing submissions
Every form submission is emailed and also stored in the CMS. That way you never lose an enquiry.
Where can you find them?
On the left, go to Data and choose Submissions. Click a row to see everything the visitor filled in, on which page and when. Use the arrows at the top (or ← and → on your keyboard) to go to the previous or next submission.
New submissions
If there are submissions nobody has looked at yet, the menu shows a blue dot behind Submissions, and the Dashboard lists them (with the number) under Needs attention. The list is split into Today, Yesterday, Last 7 days and Earlier; unread submissions have a dark circle with a blue dot and a bold name. Unread shows only those, and the buttons per form show only the submissions of that form.
- When you open a submission, it counts as read, for everyone on your website.
- Want to come back to it later? Click Mark as unread.
- Deleting always asks first whether you are sure.
- Mark all as read marks everything as read in one go.
Replying
At the top of a submission you see the visitor's email address and phone number. Click Reply to write an email straight away, or the phone number to call (on your phone).
Status
For each submission you can see whether the email was sent: Sent, Partly sent, Failed or Not emailed. If sending the email went wrong, the submission is still there, so you can read it here.
How long are they kept?
Submissions are deleted automatically after 90 days (unless you have agreed a different period with Windkracht). That is good for your visitors' privacy (GDPR). You can also delete a submission yourself earlier. Changing it is not possible.
Keep anything you need for longer in your own records, for example by keeping the email.
Spam
Forms are protected against robots and against too many submissions in a row. Still receiving spam? Let us know.